Create a Group Leader’s Bus Transportation Plan to help leaders and guests have the most organized and best bus ride experience they’ve ever had.
Organizing your operation is the key to any Bus Transportation Plan. Make it simple but complete, successful leaders (AKA “Sane leaders”) include a workflow from arrival on the departure date till their return date. When you’re organized you can avoid additional fees like late departures, or cost of shipping items left on your bus after the group unloaded.
Include these key components:
8:15AM – Buse(s) Arrive.
United States service mantra seems to be consistent at 10%. However on a $500.00 airport transfer versus a $15,000.00 Yellowstone 13 day “over the road tour” a 10% service fee poses quite the difference. So what’s right, fair or expected?
First: Gratuity for a driver is a PRIVILEGE for them, not an OBLIGATION for you. So, if you’re pleased with the service, awesome give them an expression of your gratitude in cash. If not, then your gratuity percentage or amount should reflect that.
Day Trip Gratuity: We see customers tip from $40-$150 per direction on a local mountain transfer that costs approximately $1,000 per direction on a motor coach bus.
Over the Road Gratuity: Often on an “over the road” tour type trip, customers will tip daily as the trip is going along, to share their continual gratitude and foster driver engagement. Remember, drivers are people too (we know not all people act like nice people, regardless of profession or expertise…people none-the-less) . Rates vary by destination, but on an Over the Road trip in the US a $100-$150 gratuity is generous, and communicates your satisfaction with the service provider.
A good Group Leader’s Bus Transportation Plan takes the guessing out of the equation, plan for the expected tolls, gratuities, and staff meal costs. But never rule out the unexpected possibilities along the way.
Communication is key. Stay in touch.
No matter how prepared you are, and how good your bus transportation plan is, remember, stuff happens.
The variables are endless, and beyond the scope of your ability to prepare, so remember to stay a little bit pliable. As changes occur the decision order should be bus captain and driver combined knowledge and experience used to assess the circumstances, then communicate with the group leader, and operate the collaborative plan.
Keep the non-passengers informed of changes too: If you need to communicate back to your message platform to inform the destination, staff, parents, or connecting transportation, airlines, etc,.
Regardless of where you travel by bus in the United States, you need to be confident you’ve got the right bus for the job.
Charter bus group has been serving customers since 1995 as they travel to the snow, concerts, beaches, sales meetings, weddings, and special events. We’d love to help you love your next transportation experience, make your next trip go smoothly so you can enjoy the ride and the destination.
Contact us for a free quote at 888-442-9865.